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Warranty and Return Policy

60 Day Warranty

Hardware

BobsCNC guarantees all supplied parts for 60 days after the purchase date. If any parts are missing or defective, the buyer must contact BobsCNC during within the 60-day time frame using the Contact Us Form located at BobsCNC.com at https://www.bobscnc.com/pages/contact-us).

After 60 days, no warranty is given nor will any refund be offered.

Software

No warranty is given nor will any refund be offered for Vectric software. Please see the “try before you buy” on the Vectric webpage at http://www.vectric.com/downloads/trial-software.html. Please contact Vectric for software transfer policies.

 

Return Policy

Hardware

To receive a refund, the customer must request a Refund Authorization Code using the Contact Us Form.  Upon receipt, BobsCNC will provide a Refund Authorization Code to the customer.  No refund will be offered without an appropriate authorization code.  The kit must be returned to BobsCNC in its original unassembled condition.

Customers requesting a refund after assembling or partially assembling the kit must disassemble and repackage the kit to its original unassembled condition.  Customers who return assembled or partially assembled kits that have not been disassembled will be charged a 15% restocking fee.

Refunds will be processed after the kit has been received and inspected by BobsCNC.  If any parts are missing or damaged the customer agrees to pay for all required replacement parts as listed in the E3 Replacement Part List.  The cost of replacement parts will be deducted from the original purchase price.  BobsCNC will provide documentation validating any necessary deductions from the original purchase price. Bobs CNC retains sole discretion to determine if a kit or any part of the kit is eligible for a refund.

Software

No warranty is given nor will any refund be offered for Vectric software. Please see the “try before you buy” on Vectric’s webpage http://www.vectric.com/downloads/trial-software.html. If the BobsCNC kit is purchased with Vectric software, the refunded amount will be reduced by the retail price of the Vectric software. Please contact Vectric for software transfer policies.

 

Technical Assembly

BobsCNC does not guarantee the buyer’s ability to assemble, setup, or use our product(s). Since the quality of any project produced using the E3 is dependent upon its proper setup and the understanding of its operating parameters, BobsCNC does not guarantee the quality of the parts manufactured using the E3.